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Once we have received and registered your order, we will send you an order confirmation by e-mail. On the order confirmation, you will find an estimated delivery date for when we expect your goods to reach you. You can also find the estimated delivery time for any item on the product page of our website directly under the BUY button. In addition, you will see this information again, as well as an estimated delivery time for your whole order, as part of your order summary at checkout.

Please note that a longer delivery time on one item may delay your whole order; please contact us if you would like us to split your order to deliver some items sooner. We strive to keep you updated should there be any delays to your delivery but cannot guarantee delivery on the day specified.

We are currently doing everything we can to ensure that deliveries reach you promptly. However, as you may be aware from coverage in the news, we are experiencing a nationwide haulage driver shortage coupled with exceedingly high demand for goods, which may impact some of our deliveries. We keep all of our lead times up to date with the most accurate information available to us and will do our best to keep you informed of any unexpected delays to your order. We apologise for any inconvenience you may experience and thank you for your patience.

If you need to change the delivery address of an order that has already been confirmed, you will need to contact us by phone as soon as possible. 

Call us on 01252 359760.

You can see the current status of your order by visiting My pages and My orders when logged into our website.

Once your order leaves our warehouse, you will receive an e-mail with your shipment number so that you can track your delivery.

On your order confirmation you will see the estimated delivery date for your order.

Check the shipping date on your order confirmation; our products may be sent on different dates depending on whether it is a stock item or comes directly from one of our suppliers. Please note that some items will be delivered the day after dispatch while others may take several days once they are dispatched from our warehouse. The estimated delivery date on your order confimation will give you the most reliable information.

If you are missing any items from your order, please contact customer service as soon as possible.

You will find your estimated delivery date on your order confirmation; we ask that you please check this first. If your order is later than estimated, you can contact our sales team on 01252 359760 or via our online chat to get an update on your delivery.

We are currently doing everything we can to ensure that deliveries reach you promptly. However, as you may be aware from coverage in the news, we are experiencing a nationwide haulage driver shortage coupled with exceedingly high demand for goods, which may impact some of our deliveries. We keep all of our lead times up to date with the most accurate information available to us and will do our best to keep you informed of any unexpected delays to your order. We apologise for any inconvenience you may experience and thank you for your patience.

We will deliver your order to the registered delivery address by our logistics partner Green Carrier or one of a network of couriers if your order comes direct from one of our local suppliers. 

Deliveries take place weekdays between 8 am and 5 pm.

You will find the estimated delivery date on your order confirmation.

All deliveries from AJ Products are standard delivery and are delivered to ground floor only. For residential addresses we will deliver to the front door. For business addresses we will deliver to goods-in or or the building's main entrance. Please note that goods will not be carried up any stairs impeding access to the building. If you would like your goods carried into the building, delivered to a different floor and/or assembled, you can add this as an additional service, please contact us.

Larger deliveries will be made on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself. If you are unable to do this, please contact us in advance of delivery.

Please note we cannot deliver to PO box addresses.

Delivery to mainland GB is FREE of charge for orders over £100.00 (ex. VAT). All orders under £100.00 (ex. VAT) will be subject to a delivery charge of £9.95 (ex. VAT).

Unfortunately, we do have to charge an additional fee for delivery to Northern Ireland, Scottish Islands, Channel Islands, Isle of Wight, Isle of Man and other offshore destinations. These charges cannot be applied automatically on our website and, should you place an order online at ajproducts.co.uk, we will need to contact you to discuss additional delivery charges and take payment before we can despatch your goods. We recommend that you contact us in advance for a delivery quote to these areas. Alternatively, we can deliver to a port or shipping company of your choice.

We deliver to the whole of the UK. Deliveries to all of mainland GB are free of charge on orders above £100 (ex. VAT). However, deliveries to Northern Ireland, Scottish Islands, Channel Islands, Isle of Wight, Isle of Man and other offshore destinations are subject to additional charges. Please note that these additional charges cannot be applied automatically on our website and, should you place an order online at ajproducts.co.uk, we will need to contact you to discuss additional delivery charges and take payment before we can despatch your goods.

We cannot deliver to addresses outside of the UK.

AJ Products UK cannot deliver outside of the United Kingdom.

If you're in a position to arrange your own onward transport, then we're happy to deliver to a port or shipping company of your choice.

For shipments to the Republic of Ireland, we recommend our sister company AJ Products Ireland. 

Alternatively, you may be better served by one of our other sister companies across Europe - all part of the AJ Group. Find out if AJ operates in your country.