The Art of Giving and Receiving Constructive Criticism

The Art of Giving and Receiving Constructive Criticism

Criticism is a sensitive topic, especially in the workplace. Few people enjoy being criticised, but feedback is an opportunity for growth. Whether you're a manager or an employee, it's important to know how to both give and receive criticism. When done correctly, it can improve collaboration and understanding of each other's work situations. Constructive criticism is a valuable tool for achieving positive changes both personally and organisationally.

 

What is Criticism?

Criticism is a charged word that many perceive negatively. According to the Swedish Dictionary, criticism means an attack on someone by pointing out mistakes and errors. Another interpretation is the evaluative review of merits and faults, which means that criticism can also be appreciative. In short, criticism is an evaluation of others' work or performance, and it can be both positive and negative. Often, the word "feedback" is used instead as it sounds friendlier to most people.

How to Give Criticism

Consider whether the criticism you want to share is relevant. Are you unhappy with your own situation and projecting that onto others? What can you do to improve the situation?

Constructive criticism should help the recipient develop. It’s crucial to highlight what is working well. Often, we forget to give praise when everything runs smoothly. When pointing out areas for improvement, explain why and be ready to discuss how the employee can address them. Some changes might be beyond the individual’s control. Listening to each other and understanding different perspectives fosters a supportive and creative work environment.

Tips for Giving Criticism:
  • Praise in public, but give negative feedback privately.
  • Focus on the positive aspects when giving constructive criticism.
  • Avoid personal attacks; always remain objective.
  • Remember that the goal is to help your colleague improve their work.
  • Always end on a positive note.

Giving Criticism to the Right Person

Don’t talk behind the back of the person you think needs to improve their work. It doesn’t lead to change and only creates a negative work environment. Many people find it uncomfortable to criticise others but feel the need to express their dissatisfaction. Address the person directly and explain how their actions affect your work. Let them share their side and try to find a solution together. If you feel unheard, speak to your manager for assistance.

Pro Tip! The Sandwich Method

You may have heard of the sandwich method. It’s simple and often effective. Start with positive comments, then give your constructive criticism, and finish with something positive.



Summary

Criticism can be both positive and negative. Make feedback a regular part of the workweek to reduce its stigma. Provide constructive and thoughtful criticism and always consider whether it’s necessary before giving it. Always offer more positive than negative feedback. When receiving criticism, try not to take it personally. Consider whether the criticism is justified and how you can improve your work approach.

FAQ

Constructive criticism is feedback that aims to help the recipient improve and develop their work by highlighting both strengths and areas for improvement.
Give praise publicly and negative feedback privately. Focus on the positive, avoid personal attacks, and explain why and how improvements can be made.
Don’t take it personally; focus on the facts. Ask for clarification if needed, and take time to reflect before responding if the conversation becomes heated.
Feedback helps individuals and teams improve their performance, fosters better collaboration, and addresses issues that might be overlooked in daily work.
If it involves serious matters like harassment or safety violations, inform your manager. Managers should involve HR or legal counsel for further action.


 
Constructive criticism should be specific, actionable, balanced with positive feedback, and delivered in a respectful and supportive manner.
If you disagree with the criticism, ask for specific examples and clarification. Reflect on the feedback objectively and discuss your perspective with the person who provided it.
Ensure your feedback is respectful, specific, and balanced. Build rapport and trust with your colleagues to create a safe environment for giving and receiving feedback.
Stay calm and composed. Take deep breaths, listen actively, and if needed, request a break to process the feedback. Reflect on the criticism later when you’re in a better emotional state.
Positive feedback should be specific, timely, and sincere. Highlight the impact of the positive behavior and encourage continued good performance.
Follow up on the feedback, provide support and resources for improvement, and recognize progress to ensure that your feedback leads to positive change.

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