Delivery & Assembly
1. Where we deliver
We deliver to the whole of the UK. However, deliveries to Northern Ireland, Highlands and Islands (including Isle of Wight and Isle of Man) are subject to additional charges (see # 2). Our delivery service is to ground floor only. We may be able to arrange delivery to a different floor if required; this will incur an additional charge. Please Contact us for details. We cannot deliver to addresses outside of the UK.
2. Delivery charges
Delivery to mainland UK (excluding Northern Ireland, Highlands and Islands) is FREE of charge (to ground floor only). We reserve the right to charge extra for delivery to the following postcode areas: IV, KW, PH, AB, DD, KY, FK, PA and HS. Delivery to Northern Ireland, Channel Islands, Isle of Wight and Isle of Man will not be paid by AJ Products (UK) Ltd. We recommend that you contact us for a delivery quote to these areas. It is the customer’s responsibility to ensure that the delivery information provided is correct, that someone is available to accept the goods on delivery and that there are no physical restrictions that would prevent access by the delivery vehicle. If we cannot deliver due to incorrect information being supplied by the customer or if no-one is available to accept delivery, the goods will be returned to the depot. If this occurs then the customer will be charged for redelivery. Please Contact us for details.
3. Delivery times
We aim to deliver your order as quickly as possible. Our delivery times vary from product to product. The delivery times shown on our website are an estimated time of arrival for your goods and, while we expect to be able to deliver your goods accordingly, we do not guarantee delivery within the timeframe specified. Please note that delivery times are shown in working days and do not include weekends or bank holidays. We will also confirm your estimated delivery date on your order confirmation. We strive to keep you updated should there be any delays to your delivery but we do not guarantee delivery on the day specified. Please note that a longer delivery time on one item may delay your whole order; please Contact us if you require us to split your order. We reserve the right to part deliver your order.
4. Product assembly
Many of our products are delivered flat packed in order to keep our costs as low as possible for you our customer. You can find this information under the product specifications on each product page. We can arrange for the product to be assembled and installed for you (subject to a charge). Please Contact us for more information.
5. Orders damaged or lost in transit
Whilst we strive to keep delivery damages and losses to a minimum there are occasions where products can be delivered damaged. Please help us by checking your goods on delivery and noting any visible damage or shortage on the delivery note. You have the right to ask the delivery driver to wait while you check your goods. Please do not sign for the delivery as clean if you can see any damage to the goods or packaging; we would ask that you sign the driver's documentation accordingly and then Contact us to let us know as soon as possible so we can arrange a replacement. If it is not possible to contact us immediately then please let us know of any damage or shortage within 7 days of receipt of your delivery. In order to facilitate damage claims, we may require you to provide a photograph of the damage that has occurred. Please note that after 7 days returns will not be accepted on the grounds of damage and you may be liable for any return costs.
6. Delivery terms
Our standard delivery terms are DAP: Delivered at Place. Should you choose to purchase using your own pre-arranged transport, FCA: Free Carrier terms apply; the customer then becomes responsible for arranging transport, insurance claims and all other transport issues. All delivery terms are in accordance with INCOTERMS 2010. Cargo is delivered in accordance with Orgalime S2000.
7. Force Majeure
AJ Products is not liable for any delay or failure resulting from an Act of God, war, riot, extreme weather conditions, strikes or any other circumstances beyond our control.